Refund and Returns Policy

Last Updated: 25 April 2025

At Tarpaulin House, we strive to ensure your complete satisfaction with every purchase. While we hope you love your new products, we understand that sometimes a return is necessary. Our comprehensive return policy is designed to make the returns process as easy and hassle-free as possible.

1. Return Window

We offer a 30-day return window from the date of delivery. If for any reason you are not satisfied with your purchase, you can initiate a return within this period.

2. Eligibility for Returns

Do you accept returns?

Yes, We accept returns for defective and non-defective products.

To qualify for a return, items must adhere to several guidelines. Products must be in their original condition—unused, unworn, unwashed, and with all tags attached. Any item that appears to be damaged, stained, or shows signs of wear will not be eligible for return. Items should also be returned in their original packaging, as missing or damaged packaging may affect your eligibility for a refund. Additionally, a receipt or proof of purchase must be included with the return to help us verify your order and process your return efficiently.

3. How to Initiate a Return

Return method: The Preferred return method is By Mail If you have any queries, then contact us at Info@tarpaulinshouse.co.uk

If you are ready to begin your return, follow these simple steps. First, email our customer service team at Info@tarpaulinshouse.co.uk. Please include your order number, the item(s) you wish to return, and a brief reason for the return. Our team will respond promptly with further instructions. If your return is approved, we will send you a prepaid return shipping label via email. This label will allow you to send back the item at no cost to you. Be sure to securely package your item in its original packaging and affix the return shipping label to the outside of the package. Finally, drop off your package at the designated shipping carrier location and keep your tracking number handy for future reference in case you need to monitor the return status.

Restocking fee: We try to make our customers satisfied with our purchase, so we don’t charge any restocking fee.

4. Issues with Returns or Damages

We encourage you to inspect your order upon arrival. If you notice any defects, damages, or incorrect items, please contact us within 7 days of receiving your order. Timely communication allows us to rectify the issue quickly, and we may ask for photos to help assess the situation.

5. Exceptions and Non-Returnable Items

While we hope to accommodate all returns, there are exceptions. Items that have been customized or personalized, such as custom tarpaulin designs, are non-returnable unless they arrive damaged or defective. Any items marked as final sale during promotions or clearance events cannot be returned or exchanged. If you have any doubts about the return eligibility of an item, please reach out to our customer service team for clarification before initiating the return.

6. Exchange Policy

We don’t do any exchanges at Tarpaulin House until our item is defective or something else.

7. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. You will be notified once your return has been processed. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your financial institution to process and post the refund to your account, depending on their policies.

8. Feedback and Customer Care

At Tarpaulin House, your feedback is invaluable. If there’s anything about our return process that could be improved, or if you have general feedback from your shopping experience, please let us know! Our goal is to provide exceptional service, and your input helps us serve you better.

9. Contact Us

Business Name: TARPAULINS HOUSE
Address: 41 Bridge St, Kington HR5 3DW, UK 
Phone: 074 2897 6055
Email: info@tarpaulinshouse.co.uk

Our Response Hours: We strive to respond to all inquiries within 48 hours, ensuring that your questions and concerns are addressed promptly.